Aureus Policies

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Your spa treatments are reserved especially for you. We value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance. Cancellations with less than 48 hours of notice are subject to a cancellation fee of $99 

Should you fail to show up for your scheduled appointment, or cancel with less than 24 hours of notice, the full cost of your appointment(s) will be charged. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Please keep in mind that showing up late for an appointment will affect the length and nature of your service. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. Unfortunately, arriving too late to perform a service will result in a cancellation, and the associated cancellation fee.

Due to the nature of the service there are no refunds on any services rendered. Please contact us within 72 hours of our service date with any problems and/or concerns you have regarding your service. We feel that every client deserves the highest level of satisfaction. Should you not be satisfied please let us know immediately, and we will discuss a solution.